Refund policy

At LongEX, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your purchase, we offer a hassle-free refund policy.

To be eligible for a refund, the item must be returned within 30 days of purchase and in its original condition, with all tags and packaging intact. Once we receive the item, we will process the refund to the original payment method.

Please note that shipping and handling fees are non-refundable, and customers are responsible for the cost of returning the item.

If the item is defective or damaged upon receipt, please contact us immediately to arrange for a replacement or refund.

If you have any questions or concerns about our refund policy, please do not hesitate to contact our customer service team. We are here to assist you and ensure that you have a positive shopping experience with LongEX.